NeuSpeak’s analytic module provides dashboard customization that offers a bird eye view of a team’s metrics, as well as the ability to drill down to specific key performance indicators.
Monitoring these trends in weekly, monthly, or quarterly reports offer managers the insights necessary to adjust processes and form best practices. Appropriate and relevant data enables team to eliminate waste.
Viewing metrics segmented by a geographic region, department type, employee hierarchy, or company function uncovers data that can help teams adjust resources. Also, determining the amount of time spent resolving issues, the quantity of each type of issue being submitted, and from where they are coming can show managers where certain team members may need assistance.